Workplace Mediation Training Course
Course Overview
This 5-day programme provides you with 40-hours of first class training as a Workplace Mediator. The programme is taught by global experts whom have decades of experience. Successful completion of the programme results in you gaining the status ‘ADR-ODR International accredited Workplace Mediator’. Once you have completed the course we can offer you 12 hours of online Workplace Mediation Training which will allow you to gain status as an ‘ADR-ODR International accredited Online Civil-Commercial Mediator.’
This programme is accredited by the UK Civil Mediation Council. This gives it an internationally recognised kite mark of excellence, which means graduates of this course find it straightforward to begin their mediation practice in many jurisdictions across the world.
Course Aims
The course aims to help you to:
1. Facilitate parties' understanding of their sense of violation and to help parties surface their underlying needs in order to effect a change of mindset.
2. Develop a range of communication tools and techniques that can be used to guide, challenge and empower parties to understand and resolve their own dispute.
3. Create a safe climate, in an open forum, where the parties can facilitate the
structured meeting of polarised and emotional mindsets.
4. Stimulate the parties to develop a set of mutually acceptable, actionable outcomes by drawing upon earlier work that established the parties’ respective, underlying needs.
5. Understand the principles, features and benefits of mediation and the practical application of this knowledge in setting up and growing a successful regional workplace mediation service.
Course Details
The 40 hour Workplace Mediation Training Programme is designed for those individuals who have a desire to mediate disputes within the Workplace. We have separate courses for those with an interest in Family and Civil-Commercial disputes.
At ADR-ODR International we believe that delegates learn best by practicing mediation skills. This is why all of our mediation programmes are skill based and focused on practical learning. During your Workplace Mediation Training Programme over 70% of your time will be spent in role-play scenarios with tutor observed sessions. The programme is presented by highly experienced international tutors and mediation practitioners who give comprehensive feedback and guidance throughout.
The course creates a rich and stimulating environment with plenty of opportunities to interact with the course trainers and fellow delegates. Case study mediation exercises, group discussions and de-briefing sessions enable you to practice the skills you have learnt. Tutors are available to you throughout the programme to discuss any aspect of the course or practical difficulties.
ADR-ODR International brings together leading knowledge in the field of Workplace Mediation Training to ensure that each delegate understands the context and application of the core skills needed to be an excellent mediator.
Agenda
Day 1 - Understanding the changing face of the Workplace
• ER and Legislative challenges
• Preparation & Positioning
• The Anatomy of conflict
Day 2-Process Management
• Exploration
• Observed skills practice
• Scenario role-playing
Day 3- Agenda Setting
• Facilitation Tips & Techniques
• Joint meeting readiness
• Analytical tools to aid negotiation and dialogue
• Check-ins
• Observed skills practice
• Scenario role-playing
Day 4- Information Management & Exchange
• Managing emotions
• Agreements that are workable
• Mock Assessments
Day 5- Assessments
• Post mediation activity
Assessment Overview
The competencies being assessed are:
1. Planning and organising
2. Communications Skills
3. Facilitation Skills
4. Creativity
5. Ethical Practice
Delegates will be assessed on their practical mediation skills by means of a videoed roleplay. In addition their ability to understand the requirements of a workable settlement agreement and their ability to self-reflect will be assessed by two written post-course assignments.
Videoed Role Play
Delegates’ mediation skills will be assessed by way of a videoed role play, recorded on Day 5 of the Workplace Mediation Training Programme. The videoed roleplay is marked by an independent assessor and will result in either a pass or fail.
Written Assignments
This written component comes in two parts:
1. A Settlement Agreement prepared from one of your roleplays attended whilst on the Workplace Mediation Training Programme
2. A Reflective Learning Journal. You should aim to produce around 1500 words
Delegates are required to submit all assignments within 4 weeks post completion of the training programme.
The Learning Environment
Discussion and participation in practical activities are integral and essential to this training. Delegates are expected to be supported by their peers, as well as by the trainers, in developing the appropriate knowledge and skills to become effective novice Workplace Mediators.
Learning is enabled through a range of activity including:
• Demos and discussion
• Skill-based exercises
• Trainer-led input and discussion
• Practical role playing
• Individual homework tasks to supplement course input
Other Details
Digital training as standard
During the course, each delegate will receive materials in hard copy as well as a pre- loaded iPad. The iPad enables delegates to view materials and video performances in real time and this is used as part of the evening and final assessments. We want you to learn at your own pace and in a format that suits your individual learning style, therefore you will receive physical text books as well as e-books.
These will support your practical training and all of the course notes will be easily accessible at any time on the iPad that you will receive at the beginning
of the course.
ADR-ODR International believe that online mediation and online dispute resolution are major new developments that all mediators need to be trained in. We are the first international provider to ensure that all of our graduates are qualified both as in-person and online accredited mediators. The online training module takes place after the 40-hour course has been successfully completed. The online module is 12 hours long and accredits you to be able to undertake mediation online. This will enable you to take advantage of the flourishing ODR market and develop your own ODR practice.
How is the course structured? The day course is as follows:
Continuing Professional Development
Attending ADR-ODR International's Workplace mediation training programme accrues 40 hours SRA
CPD and 33 hours BSB CPD.
Course Types
Workplace Mediation Course – 5 day course
Workplace Conversion Course – An intensive 3 day course only available to existing and experienced civil/commercial mediators.
For further details regarding the conversion course please contact us at info@adrodrinternational.com.
