ADR ODR International is committed to equipping trainees with the highest standards of professional practice in mediation. As they progress through their training, it is vital to understand the importance of handling complaints with professionalism and care. This document outlines the key responsibilities and procedures for managing complaints, whether working as an individual mediator or within a mediation organisation. ADR ODR International emphasises prompt acknowledgement, thorough investigation, and transparent communication throughout the complaint-handling process.