ADR ODR International | The Human Touch Programme

The Human Touch Programme Navigating Emotional Disputes

The Human Touch Programme

Navigating Emotional Disputes

Overview

This Master Class will give qualified mediators insights on how to embody emotional intelligence and

conversational intelligence more effectively in their mediation practice.

Throughout this Master Class mediators can discuss their experiences and work on their

mediation skills with like-minded individuals.

Book

The Master Class will give you:

- Knowledge about neuroscience .

- A better understanding of how your mind

and body work.

- Tools to manage stress.

- Insights into the unconscious mind that

can come in the way of listening.

- The power of emotions and how to

navigate through this in all situations.

- Practice into listening and building that

heart connection.

- Greater insights on how to build and

retain trust.

- Practice the use of language to

stimulate healthy conversations.

- An opportunity to share and learn from

others.

Course Details

This 6-hour Master Class will be split into

three 2-hour sessions:

11, 18 and 25 October

Location: Online via Zoom

Course Fee: £200

Trainer

Tasneem Virani

BA (Psychology) MA, Fellow of CIPD and NCP Organisational

and Leadership Coach,

Claris Coaching Creator of

The Human Touch Programme™

Modules

Module 1: The Power of Emotions and the Mind

Emotions are assets and yet can affect us. Learn how the human brain processes emotions and the need for self-care in order to have a healthy mindset.

Module 2: Preparation before Mediation

Conversations are influenced by the way we think and feel. Gain insights into how our brain connects with memories, experiences and our biases, both conscious and unconscious.

Module 3: The Emotionally Intelligent Mediator

Meditors have a moral compass. Learn how to put emotional intelligence into practice.

Module 4: Building Trust with the Brain in Mind

Building and retaining trust is a key attribute for a mediator. Learn how neuroscience and the value of listening from the heart with empathy enables both parties to collaborate more effectively.

Module 5: The Power of Language

The way we speak and the way we are interpreted can offset the parties. Learn the power of using the right language and the right questions to stimulate a healthy conversation.