Areas of expertise
Profession/s
Mediator/ Solicitor
Civil & Commercial Mediations including marine and MOD claims
Workplace Disputes including partnership and senior level disputes
Country of Practice
UK
Languages
English
Punjab
Professional Memberships
CMC Accredited Workplace Mediator
CMC Accredited Civil & Commercial Mediator
Law Society - Solicitor
Professional Experience
Serena has significant experience as a commercial litigation solicitor in London and the Southwest with emphasis in marine and commercial litigation (having worked with Ince & Co, Davies Johnson LLP & Bond Pearce LLP). As well as civil and commercial mediations, Serena has developed specialty in Workplace Mediation, in part reflecting the increase in demand for assistance in resolving disputes in the workplace and those relating to Equality, Diversity and Inclusion (ED&I) issues; a subject that she is passionate about. A Lieutenant Commander in the Royal Navy Reserve Serena is used to assisting with management decisions under pressure and as well as owning her own small business, understands very well the commercial pressures faced by many of her mediation clients. Serena is currently undertaking a period of strategic studies Shrivenham/ Kings College London, having recently handed over as Executive Officer (XO) of HMS Vivid after three years in post. She retains her role as specialist Equality Diversity & Inclusion (ED&I) advisor, trainer and case-handler, ensuring compliance with ED&I policy, personnel training, implementation, and resolution of adverse incidents
Mediation Style
A no – nonsense mediator with a very approachable manner. Able to grasp legal and personal issues quickly, maintain a professional, effective and efficient mediation and deliver the highest standards of client care throughout:
A passionate advocate for mediation, and highly effective mediator, Serena will ensure that each mediation is tailored to the specific needs of its participants.
Whilst a firm believer in maintaining professional standards, Serena’s relaxed and approachable manner ensures that parties and any legal advisers are comfortable with the processes, fully engaged and supported in the mediation from instruction through to resolution. Parties will maintain dialogue with her throughout, ensuring that they are able to state their case, address underlying concerns and ambitions, and work through the issues that are important to them; issues they may not have the opportunity to explore or address in formal legal proceedings. Participants can be confident that any and all solutions will be put on the table for consideration, no matter how long that may take.
Client Feedback
“Appointing Serena was instrumental in bringing to a swift conclusion a rather contentious dispute for our organisation. Despite the individual being very animated and combative during the dispute, she was able to resolve the dispute quickly, and finally conclude the matter. She helped everyone concerned to reach agreement on departure terms and all concerned were even able to part company amicably, which was not something we ever envisaged at the start of the process.”
Mr A Hamilton-Plymouth
“Thank you Serena. I wish we had instructed you sooner!” Mrs R Sussex
“I recently called upon Serena to help me in relation to a dispute with my ex-business partner at a time when communications had broken down. Serena was on the case swiftly and helped me to get a satisfactory outcome to the numerous issues.
Miss T, Somerset
Serena helped resolve a complex issue we had recently. We were very reluctant initially, but having spent some time in discussion with her prior to the final meeting we trusted Serena's advice and guidance and were optimistic that a positive outcome was achievable. The process enabled us all to draw a line under a very long standing dispute which had caused us all a significant amount of stress and upset. I only wish we had done it sooner.
Anon, South Devon
“Serena and I have worked together on a number of personnel matters in the past year or so, and I have thoroughly enjoyed working with her. Always keen to ensure individuals are at ease and comfortable with the options available to them, her professionalism is clear and her passion for dispute resolution very apparent”. Mr B (Plymouth)
“Thank you so much for your support, the online platform was much easier than we had expected. I’m optimistic that we won’t need to engage you again on this matter” Miss N, West London
