Clare Ramos 

To book, please contact ADR ODR International on
info@adrodrinternational.com.

Areas of expertise


Breakdown in working relationships between two parties and within teams
Face to face mediation and ODR specialist


Languages
English

Professional Memberships

2003 Community Mediation practice (OCN)
2009 The National Certificate in Workplace Mediation 2009 (OCN/TCM)

Professional Experience

2014 - present Director, Clare Ramos Associates
Workplace mediation and facilitation, and conflict resolution and mediation training.
Working across all sectors, with particular expertise in universities and business schools, publishing and the arts.

2012 - present Consultant, iOpener Institute
Mediator for iOpener clients. 
Facilitator at 5 of world’s top 8 business schools, delivering, among other sessions, Managing Conflict, Listening & Observing, Emotional Intelligence on MBA/EMBA programmes.

2009 - 2014 Senior Resolution Adviser, The TCM Group, London EC1
Workplace mediator and trainer. Mediating across all sectors: blue-chip companies, City law firms, banks, universities, NHS trusts, charities and not-for-profit.

2004 - 2011 Community mediator for Mediation Oxfordshire and Resolve Berkshire
Neighbour and neighbourhood disputes involving discrimination, antisocial behaviour, harassment and differences in lifestyles. 

Style & Approach

When working with parties in conflict, I listen and help individuals explore their thoughts and feelings, and to understand their own situations, perspectives and needs. This leads to better and more constructive interactions, better understanding, more empathy and better outcomes. I understand that emotions can run high, and that one of the strongest drivers when in conflict is the need to feel heard. I am warm and pragmatic and find people trust me and value my empathetic style.
Client Feedback
‘Clare is always my first thought for university mediations,’ 
- Kim Frost, former Director of HR, University of London

‘Clare carried out a very important and sensitive team mediation for the University with really good results. People now have a much better understanding of each other's needs and are working together effectively - which is exactly the outcome that was wanted.’ 
- Head of HR, University of Edinburgh